Proprietary
Microsoft Dynamics 365 Sales
Customer relationship management for sales teams
A system to manage leads, accounts, deals, and customer interactions in one place.
In depth
What it is
Microsoft Dynamics 365 Sales is a system to manage leads, accounts, deals, and customer interactions in one place.
Key features
- Enterprise CRM - Accounts, opportunities, and sales process tracking.
- Microsoft integration - Integration with Microsoft identity and productivity tools.
- Customization - Extensible data model and workflow automation.
- Governance - Role-based access, auditing, and admin controls.
Strengths
- Enterprise CRM - Accounts, opportunities, and sales process tracking.
- Microsoft integration - Integration with Microsoft identity and productivity tools.
- Customization - Extensible data model and workflow automation.
Trade-offs
- Implementation - Setup and customization often require specialist expertise.
- Licensing - Pricing and add-ons can be complex across products.
- Lock-in - Deep coupling to Microsoft ecosystem and data model.
Pricing
Commercial product sold via subscriptions and/or licenses. Pricing commonly varies by seats, usage, and governance features.
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